info@prime-fm.com
01992 663422
Description.
Most complaints stem from a lack of communication. If you feel something has gone wrong with our service then let us know, we can try to put things right quickly and efficiently. If you would prefer we reviewed the matter via our official complaints procedure this can be done in writing or by email. Click…
If you have an emergency and need urgent assistance outside of office hours, please call 01992 663422 and select option 1. If the repair is not urgent and you are a resident, you can report maintenance issues via PrimeHub, our secure residents’ portal. This is the preferred method of reporting and allows full audit tracking,…
If you need to make changes to any information we hold about you, then please contact us in writing or email. We can then amend our records. It is important that you keep us updated of any changes. This ensures we can always reach you with important information regarding your development and charges.
What are ‘Reserve Funds’ and what happens to the money collected? It’s a good idea to save for any un-excepted expenditure. We believe it’s sensible for a development to have its own ‘Reserve Fund’ subject to the lease. Reserve Funds are collected to help pay towards the cost of non-annual expenditure like major repairs, external…
What is ground rent? Ground rent is the money you pay as a leaseholder to your landlord, annually, for living at your development as stated in the terms of your lease. It covers rent for the land the property is built on and access rights to any communal gardens and surroundings owned by the Freeholder.…
We believe you should enjoy your home, safe in the knowledge the money you pay on maintenance and the upkeep of your property is being well spent. Service Charges and management fees fund the costs of maintaining the development and keeping everything in good order and to a standard you expect. What is the Service…
If you purchase a freehold property in England or Wales, you will own the home and the land it is built on. However, there may be a freehold company who owns the estate areas, such as the communal parts or gardens. If you buy a leasehold property you are buying the rights to live in…
We handle all the running around and the transfer of management for you. Once instructed we aim to begin management within 2 working days. If you would like to move to us then call one of our Property Managers or complete our online move form
No, not at all. We have our own in-house 24 hour maintenance team, but from time to time we will need to source specialists and we will always try to use contractors located near each site we manage. All contractors will need to pass our rigorous checks before we use them (i.e. valid insurance, Risk…
We sure do! We pride ourselves on our ability to quickly assess and turn around a failing site, whether the problem is poor maintenance or bad financial management, we have the knowledge to help.