How do I report a maintenance issue?

If you have an emergency and need urgent assistance outside of office hours, please call 01992 663422 and select option 1.

If the repair is not urgent and you are a resident, you can report maintenance issues via PrimeHub, our secure residents’ portal. This is the preferred method of reporting and allows full audit tracking, transparency and even allows you to upload photos. Other residents will be able to see the issue has been reported and comment on it if necessary.

Our offices are open from 9am to 5pm Monday to Friday.